DELIVERY &

RETURNS

DELIVERY INFORMATION

  • UK standard tracked delivery charge of £7.00

  • Orders will be dispatched on Mondays, Wednesdays, and Fridays

  • Please allow 2 to 5 working days for delivery

 

 

 

OUR REFUNDS AND RETURNS POLICY

OUR GUARANTEE TO YOU

Should you purchase any good from Elite Probes that you are not entirely satisfied with, we will gladly exchange them or offer a full refund. Please ensure the item(s) and packaging are in a perfect re-saleable condition i.e. how you would would expect to receive them, and are returned within 14 days.

CUSTOMER CARE

In this instance, please call our customer care line on 07399 397 903 or email us at info@eliteprobes.co.uk and we can provide you with our returns address information to enable you to return the product(s) to us.

ADVISORS AND AVAILABILITY

Our team is available Monday to Friday between 10am and 5pm. We will ring you back as soon as we can, or you may also email us at info@eliteprobes.co.uk.

When you return a product to us:

Please note that it is your responsibility to ensure that these arrive with us as we do not accept liability for goods lost in transit. You will be responsible for returning the product in a re-saleable condition safely back to us.

1. We will usually process the refund due to you as soon as possible and, in any case, within 7-10 days of the day we confirmed to you via email that you were entitled to a refund

2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

CONTACT US

Elite Probes, 20 Berens Way, Chislehurst, Kent, BR7 6RJ, UK

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